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About Us
Novak & Associates Inc. provides a full suite of Contact Center Consulting services. Whether inbound, outbound, or email programs, our focus is to assist you in increasing sales, customer satisfaction, and decreasing costs.
Sherry Novak, president of Novak & Associates Inc., is a respected entrepreneur and business leader with more than 20 years of experience. With extensive experience and education in marketing, sales and customer service, Ms. Novak has implemented hundreds of successful inbound and outbound call center programs, winning numerous awards and accolades both within and outside of her industry.
Our Mission
To provide our clients with significant revenue growth and operational efficiencies through their sales and customer service channels.
Our Beliefs
- Sales and customer service are not an "either-or" in the contact center
- Entrepreneurial approach to business drives better approaches
- Our clients shouldn't use their valuable time to teach us their business -- that's our job to learn
- We approach every project with the attitude, "What would I do if this were my business" to ensure maximum client ROI