Customer Login
Log in to buy videos, and access the videos you've bought before.
If you don't have an account, register now!
Other Services
Recruitment Products
Sales/Service Simulations
Accurate recruitment & evaluation tool! According to the Wall Street Journal, "online testing has proven less effective as applicants try to predict the "right" answer, or ask friends who have previously taken the same test. About 30% of respondents change their answer to achieve higher scores." Your applicant will participate in a live, interactive call made to a "real customer" selling and servicing your products. This predictive tool shows you how they will perform in your call centre and identify training they may need to achieve peak results. Simulations also identify skill gaps of current agents in order to provide them with specific training, for a fast return on investment.
Email us for more information.
Agent Development Products
Customized Training Development
Curriculums developed based on your agent performance gaps, promoting your products/services -- no "off the shelf training!" All training digs to the root of human behaviour to ensure maximum ROI.
Email us for more information.
Training Facilitation
Team of facilitators with over 20 years of expertise in sales, service, training and understanding of how to engage and motivate for maximum learning. Facilitators not only have expertise in all aspects of training but also have years of experience, knowledge and insight on how to sell while providing exceptional customer service.
Email us for more information.
Nano-Training
No time to pull Agents off the phones for training? Bite size, interactive videos -- each less than 10 minutes in length, can be viewed on the desktop during low volume periods. Engaging, informational, impactful. Variety of sales and service topics. Can be customized to your specific business.
Email us for more information.
Performance Management Coaching Program
Ensure your training takes hold with this proven coaching module. Includes everything you need to sustain positive agent behaviours -- agreements, tracking forms and "coach the coach" support.
Email us for more information.
Call Centre Products
Call Centre Assessments
"In a call centre, every second counts." Through our thorough and expedited approach, you receive a list of recommendations on how to increase efficiency and effectiveness in your call centre. This list is prioritized from highest gains, in descending order so your support teams (Training, IT, etc) can deliver you quick wins. Includes IVR, Web, Compensation, Commission, and more
Email us for more information.
Call Mapping
Strategic and pictorial road maps for each call type in your centre. Guaranteed to driver stronger sales results and shorter AHTS. Each map includes soft skills, processes and systems and become the key for all agent training and performance measurement.
Email us for more information.
IVR Mapping/CTI Routing
Maximize the efficiency that comes with automation without negatively impacting customer service. We'll show you how you can get the right call to the right agent with the right skills.
Email us for more information.
Script Review/Writing
Agents lost for words? This is not your average inbound or outbound "telemarketing script" Sample "best bet" phrases, in logical flow, proven to drive incremental results, immediately.
Email us for more information.
Quality Program Review
Is your Quality Program really aligned to drive the behaviours and results you need? Our Quality Program review shows you the missing and vital components that are keeping you and your agents from achieving targets.
Email us for more information.